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Desperation messes up sales presentation
Monday, January 22, 2007
By Greg Rosenberg, as told to Plain Dealer reporter Marcia Pledger

When you spend 20 years working on marketing and communication initiatives from inside large and small organizations, you can't help but think from a client's perspective - not an agency's view.

I've run the communications department for a $2.5 billion Fortune 500 retailer and a $100 million private company. I began my marketing career when I was a public relations officer in the Navy. And I've worked for a technology start-up, helping communicate its message in a crowded marketplace.

Messages are different, and communication strategies vary, but processes are similar. You have to know your audience and what you're trying to accomplish, whether you're trying to get someone to buy a product or get an employee to stay with you for 20 years.

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