Overview of Employee Communications

THE POWER OF COMMUNICATIONS
Consistent, sustained and honest communications programs:

• Enhance Productivity

• Drive Higher Morale and Retention

• Reduce Absenteeism

• Improve Customer Service

• Increase Sales

• Help All Understand The Big Picture and Their Critical Role in Achieving Corporate Results

HOW IT WORKS

• Model positive behaviors

• Recognize and celebrate individual and team accomplishments

• Open channels for honest dialogue

• Provide a platform for key messages

• Project a receptive, open image (management cares about your ideas)

WATSON WYATT Worldwide study results show that organizations with effective communications experience:

• Lower turnover rates

• 29.6% increase in market value

• 26% total return to investors (’98-’02) compared to -15% for least effective firms

Why do organizations with effective employee communications get these results?

• Employees are more connected to the business and understand
  how their actions support it

• New hires get connected more quickly

• People take ownership of problems, changes and business challenges

COMMUNICATION DRIVES BUSINESS PERFORMANCE

• Encourages feedback and participation in the business process

• Helps people deal directly with strategic issues of change,
  new technologies, continuous improvement

• Creates behavioral changes from managers to employees to customers

What is Effective Communications?

• Helps employees understand the business

• Provides financial info and objectives

• Leadership demonstrated by management during change

• Aligns employee action to customer needs

• Educates about culture and values

• Explains and promotes new programs and policies

• Integrates new hires quickly

• Provides information on value of total rewards programs
  (pay, bonuses, profit sharing, benefits)

The Employee Communication Continuum

• Start with a solid foundation

• Build to strategic level

• Ends with behavior changes
  . . . It’s a two-way process wherever possible

Building an Effective Employee Communications Program

• Formal process (objectives and metrics)

• Get management involved from the beginning

• Seek and use employee feedback

• Integrate total rewards - pay for performance, benefits, contests, profit/gain sharing

• Leverage technology where feasible

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"Employee Communications Overview"
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